Terms of Sale

Please carefully read the following terms and conditions. Your purchase implies that you have read and accepted these terms and conditions.

Delivery of Goods

Customers must note on freight bill any shortages or damages. If there is obvious damage to your package, bring it to the attention of the carrier and notify us immediately. This information must be noted on freight bill and/or packaging list. Customer must have signed copy of original freight delivery ticket and packing slip by the delivering carrier/agent. Claims must be submitted within 48 hours of receipt of merchandise. Your order has been carefully packed and thoroughly inspected. Refused deliveries are treated as returns, see below.

Order Cancellations

Orders may be cancelled prior to processing (order picking or order acknowledgement) without incurring any fees. Once an order has been processed, cancellation cannot be accepted. Special order items CANNOT be canceled and are subject to penalties we incur from the vendor.

Out-of-Stock Items

Out-of-stock item(s) will be not be backordered. This can happen when an item has been discontinued or is on backorder by the manufacturer or is otherwise unavailable. We base our shipments based on inventory showing availability “quantity-on-hand” and are updated every day, but orders are filled on a first come, first served basis.

Payment Methods

We accept credit cards and Paypal.

Pricing

We attempt to be as accurate as possible, however if our suppliers increase prices or there is a
typographical error, an actual price may be higher than on the website. If a price is more than
stated on your order we will contact you for instructions before shipping.

Returns

All returns must have a RMA# (return authorization number) written on the package (RMA# may be obtained by email). Goods must be in unused condition and in saleable condition. They must be the original un-opened packaging with all paperwork. Returns must be sent pre-paid and insured to Mystic Elements. We will provide the shipping instructions. Refunds will processed less the original out-going transportation costs and a minimum restocking fee of 25%. The buyer will be responsible for the return shipping and handling charges. Shipments that are refused, have the incorrect address, etc., will also incur any return shipment charges. No returns accepted after 5 days of receipt of goods.

Sales Tax

Sales tax will be collected on all shipments on customers without a signed sales tax exemption certificate on file, regardless of the state we ship to.

Shipping

Orders ship within 2 business days whenever possible.